After looking at several Cairns businesses in the security industry, I engaged Frank Burcher Installations to install a security system at our Pizza Capers store at Brinsmead. Frank’s prices were very competitive in the first place, but most pleasing of all was his professionalism and willingness to satisfy his customer. His after sales service has been excellent and I am very happy with Frank’s overall assistance at our store. I highly recommend Frank Burcher for all your security needs.
Gus Dalle Cort
The service that Frank supplies through his company is also of the highest quality. Frank is always willing to fix problems quickly and competently.
On each occasion I have been completely satisfied with Frank's work. He is always prompt and willing to solve any problem. He has never left before my security system is working properly. This makes me feel that my property is very secure. Frank always explains exactly what the problem was and how he fixed it. He also provides advice and tips on how I should use the system to the best effect.
Lester Aler - Pizza Capers Westcourt
"Frank was referred to me by another franchisee as I was setting my store up. Frank was diligent, trust worthy and cost effective. He has looked after my existing security system and installed additional sensors and panic buttons around the shop to provide a maximum security throughout. Frank has given us honest and reliable advice from the beginning regarding security and is always ready to help. I highly recommend his services to anyone needing a maintenance or installation of security systems and services.
When we relocated he was helpful in getting our system re-installed and when we were thinking of ending the service Frank contacted us to make sure we were aware of all the pro's and con's. He has maintained regular contact with us to ensure that we have no worries.
At all times Frank was easy to contact, reliable and prompt in handling any service calls. Breakdowns were handled after hours when the boat was in port to avoid any costly downturn for the company. This was never a problem and Frank was always willing to fit into whatever schedule we needed.
He has always been most obliging and has really gone out of his way to help. He definitely understands his product.
He once drove 45 minutes from Cairns to deliver a remote control to us so that we were not inconvenienced. Nothing was too difficult for him and he rang often just to check and make sure that we, his customers were happy.
Mel & Phil Harris of Redlynch
After making several calls to other companies, I came across Frank Burcher through Google. After making contact, Frank suggested a system for us that has been reliable, efficient to run and provides peace of mind. The service from Frank and his team has been superb; he goes way above and beyond to communicate and serve. If you are in need of an alarm or electronic security measures, then call Frank.
Stewart & Beth Kerr of Edmonton
We first met Frank when he was maintaining security systems for another firm that was monitoring our home security. During his maintenance services, we were most impressed with his efficiency in arriving on the job and his courteous manner. When Frank established his own security business FBI we had no hesitation in changing over our home security from a large Australian company to a local firm. FBI offers outstanding customer service and we feel in very safe hands.
Robert & Susan Boyle of Millstream
We reside approx. 2 hours drive from the main office of FBI - Frank Burcher Installations. Nothing is too much trouble for this security firm. We are extremely happy with their service both on and off site.
As clients of FBI we definitely come first and would recommend this security firm which gives us peace of mind when we are away from our location.
Joe Mohun of Cairns
I have been using Frank Burcher of Frank Burcher Installations since May 2015. We are in a risk sensitive industry so it is important we use somebody we can trust. Frank is efficient, does what I ask, provides honest and forthright advice and is a pleasure to deal with. If I ring him with a security problem he shows up and if he can’t he will tell me when he can.